Urban Strategies Inc.
  • 17-Jul-2018 to 31-Aug-2018 (CST)
  • Urban Strategies - Baltimore
  • Baltimore, MD, USA
  • Full Time

TITLE:                     Senior Case Manager

REPORTS TO:        Project Manager

LOCATION:             Baltimore, MD

BACKGROUND: For 40 years, Urban Strategies, Inc. has assisted residents and community stakeholders to design and implement a wide range of transformative projects in distressed U.S. communities. Our mission is that all children and families will be stable and thriving.

JOB SUMMARY: Urban Strategies is seeking an enthusiastic social work professional to provide comprehensive case management, referral, and seamless coordination with community and supportive service activities that promote economic self-sufficiency for families, enhance quality of life for seniors and the disabled, and increase opportunities for residents in the Baltimore community under the U.S. Department of Housing and Urban Development's Choice Neighborhood Implementation grant.

The individual in this position will lead a team of case managers to identify appropriate strategies and provide service coordination to ensure families are stable and thriving. The individual will utilize knowledge of the Baltimore community to establish effective relationships with social service organizations. The individual will provide direct case management, referral and seamless service coordination to an assigned caseload of residents that promote economic self-sufficiency, enhance quality of life, and increase opportunities for resident families. The Senior Case Manager will lead case coordination meetings with the case management team to review complex cases within the site caseload.


  1. Responsible for the oversight of implementing the Choice Neighborhood Implementation (CNI) case management program
  2. Supervising the Baltimore CNI Case Management team
  3. Identify gaps in services, advocate on behalf of residents, coordinate and monitor service delivery.
  4. Conduct intake and assessments for residents for enrollment into the case management program.
  5. Conduct home visits, office visits, community site visits to collect information from clients.
  6. Maintain privacy and confidentiality of all household information given.
  7. Enter and track all resident data entered into Urban's customized performance management system "LEARN" to prepare reports and document progress.
  8. Attend community supportive services meetings with critical CNI partners and other social service entities.
  9. As directed, represent Urban Strategies at meetings with minority groups, unions, human relation organizations and related public/private agencies concerned with resident involvement
  10. Ability and commitment to handle privileged information in a professional and confidential manner 


  • Bachelor's Degree, Master's Degree in Social Work, Sociology, Psychology or other relevant field preferred, or an equivalent combination of education and experience as identified below.
  • A minimum of five years of work experience as a case manager, service connector, or other relevant direct practice with low-income households, or an equivalent combination of education and experience
  • Prior experience in a supervisory role is strongly preferred
  • Commitment to strengths-based and family-focused service planning; ability to understand program philosophies and place-based approach
  • Ability and commitment to handle privileged information in a professional and confidential manner
  • Ability to function as a team player in both internal and external relationships
  • Availability to attend evening and weekend functions as required
  • Possession of a valid driver's license and availability of automobile for work use
  • Strong verbal and written communication skills
  • Must be proficient in Microsoft Outlook, Word and Excel 


Urban Strategies, Inc. is an equal opportunity employer.

Urban Strategies Inc.
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